Frequently Asked Questions
Everything you need to know about our premium hair collections.
What is the quality of the hair used in your products?
We specialize in 100% Remy human hair and high-grade synthetic fibers. Our human hair products are ethically sourced and cuticle-aligned to ensure longevity, natural movement, and minimal tangling.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
Can I color or heat-style my hair extensions?
Yes, our human hair products can be dyed, bleached, and heat-styled just like your own hair. However, we do not recommend using high heat or chemical dyes on synthetic products unless they are specifically labeled as heat-friendly.
What is your return policy?
For hygiene reasons, we only accept returns or exchanges on items that are unopened, unworn, and in their original packaging with all security seals intact within 30 days of purchase.
How do I choose the right shade for my hair?
We offer a comprehensive color matching guide on our website. If you are still unsure, you can email us a photo of your hair in natural lighting, and our specialists will recommend the perfect match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.