Returns & Exchanges

At HIS AND HER HAIR GOODS, we strive for perfection in every strand, offering a 30-day return window for all unopened and unused hair products. To maintain the highest hygiene standards, items must be in their original packaging with all security seals intact.

Return Process

• 1.
  Initiate Your Request

  Log into your customer account and select the order containing the items you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the unused hair goods in their original box, ensuring the RMA number is clearly written on the outside of the package to prevent processing delays.

• 3.
  Ship the Items

  Send your package via a trackable shipping service to our distribution center; we recommend keeping your receipt until the return is fully processed.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the condition of the hair goods, your refund will be issued to the original payment method within 5 to 7 business days.